It's easier to have scruples about how you earn your living when you're not one of millions of people chasing just a few thousand jobs.
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David Harley and Josep Albors on the evolution of tech support scams and why the current high incidence of reports in Spain are significant.
ESET's David Harley returns to the theme of what to do if a scammer gets a foothold on your system - people are still worried about support scams.
Support scams and fake alerts are still big business. We look at scammer psychology and a little parapsychology.
Introduction It might not have escaped your notice that I write quite a lot about support scams, an issue in which most commentators in the security industry take only sporadic interest and tend to regard as of only niche interest. (As when a scammer is damaging their brand or product in some way, for instance
David Harley examines the latest confessions of a support scammer to appear on the web, this time from a Reddit Q&A.
Some support scammers and their assassination threats may seem dumb, but they're no joke.They can cause serious damage as we discuss it in this article.
The never-ending Windows support scam often misrepresents obsolete MS-DOS utilities. But three simple rules will bypass most of that social engineering.
It so happens that I live over 5,000 miles from the ESET North America office in San Diego, and so tend not to have water cooler conversations with the people located there. Of course, researchers working for and with ESET around the world maintain contact through the wonders of electronic messaging, but there are lots
[Update 30th October 2013: with regard to the ping gambit discussed below, please note that protection.com now responds to ICMP echo requests – in other words, if you now run the command “ping protection.com” you should now see a screen something like this: Note that this is perfectly normal behaviour for a site that responds
…and nor are we responsible for fake AV/scareware and (more recently) ransomware, though I did suggest in a paper I presented at EICAR a couple of years ago that the bad guys who do peddle that stuff are all too proficient at stealing our clothes, and that maybe some security companies were making it easier
Stop me if you’ve heard this before... While I was in London recently for the InfoSec exhibition and some other meetings, my wife received a call from a lady with a heavy Indian accent, who told her that she had errors on her computer caused by viruses, and offering to remove them for her. For a fee, of course…
New variations on the 'pay us to fix your non-existent viruses' scam: Windows Indexing, the Frost Virus, and scam globalization.
The federal government took much needed action today against sleazy PC tech support scammers and fake AV peddlers. Actions include lawsuits, a judgment of $163 million, and freezing of multiple assets. PC tech support scammers will be familiar to regular readers of this blog because David Harley and others have charted the progress of this
Another year, another fine Virus Bulletin conference come and gone. And some of us even got long-service badges. (My first VB was in 1996, and my first VB presentation in 1997, but there are people like our own Righard Zwienenberg whose attendance record goes back way further.) (Yes, it did rain the last day or
After Event Viewer, ASSOC, INF, PREFETCH and Task Manager, it seems that VERIFY is the latest system utility to be misused by PC tech support scammers.
Giving a support scammer access to your PC can give you more problems than any imaginary virus, especially if you refuse to pay for his 'service'.
Internet Storm Center is running a poll on Fake Tech Support Calls, also the topic of a paper for VB 2012.
Aleksandr Matrosov notes a new exploit kit approach to hiding redirects using implicit iFrame injection. (NB Nuclear Pack, not Blackhole.)
Many companies and sites offering support are basing their appeal to visitors to their web sites on bona fides that are pretty difficult to verify.