The importance of providing the best possible after-sales service to customers
Search results for: "harley + cold call"
David Harley discusses a scam that has been making the rounds where, it's reported, cold-calling scammers ask the victim 'Can you hear me?'.
Harley says that scams and social engineering have been a constant in cybercrime - but in the past few years, some scams have got markedly more sophisticated, and more difficult even for a trained eye to spot.
Stop me if you’ve heard this before... While I was in London recently for the InfoSec exhibition and some other meetings, my wife received a call from a lady with a heavy Indian accent, who told her that she had errors on her computer caused by viruses, and offering to remove them for her. For a fee, of course…
Here's a brazen fake antivirus program that falsely declares you are infected, then locks your screen and asks you call a toll free number for Support, which then asks you to pay to remove the fake infection.
Many companies and sites offering support are basing their appeal to visitors to their web sites on bona fides that are pretty difficult to verify.
...And therein lies a problem that goes beyond support scams. The telephone network, like the Internet, isn't very good at recognizing national boundaries. Which is why I have a couple of rules of thumb when it comes to cold callers...
Here's a diagnostic window that your shouldn't panic over, certainly if some cold-calling scammer directs you to it by persuading you to run a diagnostic on your own system. But I'm getting ahead of myself. You might think I've blogged more than enough about support scams already – you know, where someone calls you out
It's easier to have scruples about how you earn your living when you're not one of millions of people chasing just a few thousand jobs.
Early in 2017, Kevin Townsend invited David Harley and others to comment on vendor hype. Here he expands on his original commentary.
David Harley and Josep Albors on the evolution of tech support scams and why the current high incidence of reports in Spain are significant.
If you thought that the problem of tech support scams was disappearing, think again, says Josep Albors and David Harley.
Could the Internet of Things spark the Ransomware of Things? ESET's Stephen Cobb examines how ransomware and jackware are evolving.
Ahead of this year's Comic-Con in San Diego, ESET's Aryeh Goretsky has put together a handy travel, security and privacy guide.
Microsoft takes a shot at preventing support scammers from exploiting Bing Ads, explains David Harley, senior research fellow at ESET.
ESET's David Harley returns to the theme of what to do if a scammer gets a foothold on your system - people are still worried about support scams.
Support scams and fake alerts are still big business. We look at scammer psychology and a little parapsychology.
Introduction It might not have escaped your notice that I write quite a lot about support scams, an issue in which most commentators in the security industry take only sporadic interest and tend to regard as of only niche interest. (As when a scammer is damaging their brand or product in some way, for instance
Support scammers: old twisters, new twists, and scammer psychology.
David Harley examines the latest confessions of a support scammer to appear on the web, this time from a Reddit Q&A.