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Facebook Likes and cold-call scams

Many companies and sites offering support are basing their appeal to visitors to their web sites on bona fides that are pretty difficult to verify.

Support desk scams: CLSID not unique

…the scammer doesn’t need you to edit the registry to find the CLSID he’s looking for. He simply has to persuade you to run the ASSOC command…

Support Scam: Old Racket Still in Service

One of the support scam sites used to mislead victims may be down, but the scam definitely isn’t about to go away.

Accident Scam Waiting to Happen

Beware of that accident scam call or text: losing money isn’t the only risk.

New Support Scam Gambits: Frozen Virus a Frozen Turkey

New variations on the ‘pay us to fix your non-existent viruses’ scam: Windows Indexing, the Frost Virus, and scam globalization.

Online PC Support scam: from cold calling to malware

Here’s a brazen fake antivirus program that falsely declares you are infected, then locks your screen and asks you call a toll free number for Support, which then asks you to pay to remove the fake infection.

Support scam cold-calling: the next generation

Stop me if you’ve heard this before… While I was in London recently for the InfoSec exhibition and some other meetings, my wife received a call from a lady with a heavy Indian accent, who told her that she had errors on her computer caused by viruses, and offering to remove them for her. For a fee, of course…

Support Scam Using (MS-)DOS* Attack

The never-ending Windows support scam often misrepresents obsolete MS-DOS utilities. But three simple rules will bypass most of that social engineering.

Tech support scam update: still flourishing, still evolving

[Update 30th October 2013: with regard to the ping gambit discussed below, please note that protection.com now responds to ICMP echo requests – in other words, if you now run the command “ping protection.com” you should now see a screen something like this: Note that this is perfectly normal behaviour for a site that responds

How to recognize a PC support scam

Pointers on how to recognize PC support/coldcalling/ammyy.com/logmein.com scams before you hand over any cash.

Thanks for your support scam

…In fact, while the season for the traditional end of year crystal ball-gazing is pretty much over, I’ll venture a few extra predictions based on recent observations of the support scam business…

Tech Support Scams: Second Byte at the Cherry

Is there really anything new to be said about tech support scams? Unfortunately, the FTC tells us there is. Not only because people are still falling prey to this type of fraud, but because the scammers are still finding new approaches to harvesting their victims’ credit card details. Some quite interesting, sophisticated technical tricks are

Telescammer Hell: What’s Still Driving The PC Support Scammers?

FTC action isn’t diminishing the volume of reported support scam calls and losses: what’s driving the people behind the scam, and what does the future hold?

Giving Cold Callers the Cold Shoulder

…And therein lies a problem that goes beyond support scams. The telephone network, like the Internet, isn’t very good at recognizing national boundaries. Which is why I have a couple of rules of thumb when it comes to cold callers…

Support scams: social engineering update

More cold-call/support scam information.

Support Scams: Expect the Scammish Inquisition*

An update on support scams: but are the scammers looking for fresh fields and posturings new?

Fake Support, And Now Fake Product Support

Cold-call scammers now claim to be AV support staff, but misuse a widening range of system utilities to con victims into believing they have malware.

Spanish Harmada: More on tech support scams

David Harley and Josep Albors on the evolution of tech support scams and why the current high incidence of reports in Spain are significant.

2013 Forecast: Malware, scams, security and privacy concerns

What does the New Year hold for information security, malicious software, consumer privacy and cybercrime? Questions of this mature are posed by journalists toward the end of every year and, beginning about November, answers from security specialists start to appear in print. Indeed, ESET researchers in Latin America published a 20-page white paper on this

PC Support Scams: a Forensic View

A paper for the Cybercrime Forensics Education and Training Conference looking at forensic issues that arose during our research into Tech Support Scams.

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