I have an email address, that I use to field general security questions. I can’t use this for support questions, or licensing questions though. We have trained support people who do product support full time and these people have the most up to the minute information required to support our products.

For general security questions I am delighted to explain what things mean, and how they work though.

Emails advertising products and services that are received at that address are automatically flagged as the spam they are!

Randy Abrams
Director of Technical Education

Author , ESET

  • Jason Smith

    Hi Randy! I’m really curious on how hackers steal bank account information and transfer it to their account. How can they manage to send the money to their account? For example, even with fake IDs to open a bank account they could be caught on security cameras. So how do they do it?

  • Jacqueline Turnbull

    I am trying to download my ESET Mart Security 5 to my laptop, I have the 3 computer version.
    I require assistance.
    Thank you
    Jacqueline Turnbull

    • David Harley

      Jacqueline, we can’t do one-to-one product support through the blog, I’m afraid. You should be able to get help via the contact page ESET’s web site at

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