Search results for: "support desk"

Here’s my support desk!

got a phone call from a gentleman with a pronounced accent wanting to help me with my virus problem ... You didn't know I had a virus problem? Neither did I, but he assured me that I was spraying malware all over the part of town I live and work in.

Microsoft ends support for old Internet Explorer versions

With more of a whimper than a bang, Microsoft has followed up on its August 2014 promise to end support for older versions of Internet Explorer. As of today (January 12th, 2016), Microsoft will end support and security updates for several versions of Internet Explorer running on various versions of Windows.

Support scams, malware and mindgames without frontiers

Introduction It might not have escaped your notice that I write quite a lot about support scams, an issue in which most commentators in the security industry take only sporadic interest and tend to regard as of only niche interest. (As when a scammer is damaging their brand or product in some way, for instance

Tech support scam update: still flourishing, still evolving

[Update 30th October 2013: with regard to the ping gambit discussed below, please note that protection.com now responds to ICMP echo requests – in other words, if you now run the command “ping protection.com” you should now see a screen something like this: Note that this is perfectly normal behaviour for a site that responds