As I've spent a lot of blogging time here, here and elsewhere on cold-calling/support desk scams, I didn't think I could let the recent flurry of publicity on Microsoft's disavowal of one of its Gold Partners because of their alleged implication in this kind of scam. I gave my own take on the topic at Securiteam, so I won't repeat it here, but Aryeh forwarded some relevant links from other sources (thanks, Aryeh!):

David Harley CITP FBCS CISSP
ESET Senior Research Fellow