Tech Support Scams: Second Byte at the Cherry

Is there really anything new to be said about tech support scams? Unfortunately, the FTC tells us there is. Not only because people are still falling prey to this type of fraud, but because the scammers are still finding new approaches to harvesting their victims’ credit card details. Some quite interesting, sophisticated technical tricks are

2013: a View to a Scam

There are plenty of scams effective enough to rate a warning or three, in the hope of alerting potential victims to the kind of gambit they use. And so, even though much of ESET’s business is focused on the bits and bytes of malicious software, I’ve spent a lot of time writing on WeLiveSecurity and

Tech Support Scammers: Talking to a Real Support Team

It so happens that I live over 5,000 miles from the ESET North America office in San Diego, and so tend not to have water cooler conversations with the people located there. Of course, researchers working for and with ESET around the world maintain contact through the wonders of electronic messaging, but there are lots

Tech support scam update: still flourishing, still evolving

[Update 30th October 2013: with regard to the ping gambit discussed below, please note that now responds to ICMP echo requests – in other words, if you now run the command “ping” you should now see a screen something like this: Note that this is perfectly normal behaviour for a site that responds