The importance of providing the best possible after-sales service to customers
Search results for: "support scams"
David Harley and Josep Albors on the evolution of tech support scams and why the current high incidence of reports in Spain are significant.
If you thought that the problem of tech support scams was disappearing, think again, says Josep Albors and David Harley.
Microsoft takes a shot at preventing support scammers from exploiting Bing Ads, explains David Harley, senior research fellow at ESET.
ESET's David Harley returns to the theme of what to do if a scammer gets a foothold on your system - people are still worried about support scams.
Tech support scams are “still big business”, ESET’s David Harley has previously said. In this guide we look at how fraudsters dupe their victims into handing over cash, while also corrupting their devices.
Support scams and fake alerts are still big business. We look at scammer psychology and a little parapsychology.
Introduction It might not have escaped your notice that I write quite a lot about support scams, an issue in which most commentators in the security industry take only sporadic interest and tend to regard as of only niche interest. (As when a scammer is damaging their brand or product in some way, for instance
An update on support scams: but are the scammers looking for fresh fields and posturings new?
Tech support scams come in many different forms and can be hard to detect. Following these simple steps fromWe Live Security will help you recognise and avoid them.
Is there really anything new to be said about tech support scams? Unfortunately, the FTC tells us there is. Not only because people are still falling prey to this type of fraud, but because the scammers are still finding new approaches to harvesting their victims’ credit card details. Some quite interesting, sophisticated technical tricks are
…and nor are we responsible for fake AV/scareware and (more recently) ransomware, though I did suggest in a paper I presented at EICAR a couple of years ago that the bad guys who do peddle that stuff are all too proficient at stealing our clothes, and that maybe some security companies were making it easier
Even if you really do have an infected system, it doesn't mean that anyone who rings out of the blue knows as much about you and your PC as they want you to think.
Presented at the Cybercrime Forensics Education & Training Conference in September 2012, this paper looks at the support scam problem from a forensic point of view.
Presented at the Virus Bulletin 2012 conference in September, this is a comprehensive consideration of the ongoing evolution of the PC telephone support scam. First published in Virus Bulletin 2012 Conference Proceedings*
A paper for the Cybercrime Forensics Education and Training Conference looking at forensic issues that arose during our research into Tech Support Scams.
The federal government took much needed action today against sleazy PC tech support scammers and fake AV peddlers. Actions include lawsuits, a judgment of $163 million, and freezing of multiple assets. PC tech support scammers will be familiar to regular readers of this blog because David Harley and others have charted the progress of this
Another year, another fine Virus Bulletin conference come and gone. And some of us even got long-service badges. (My first VB was in 1996, and my first VB presentation in 1997, but there are people like our own Righard Zwienenberg whose attendance record goes back way further.) (Yes, it did rain the last day or
More information about how tech support scammers have been using the Quervar/Dorifel outbreak to trick Netherlanders into giving them access to their systems and credit cards.