The importance of providing the best possible after-sales service to customers
Search results for: "support scam"
Four people have been arrested after a two-year investigation by Microsoft and British police forces into telephone scams which prey upon the vulnerable, tricking them into believing their computers have been infected by malware.
David Harley and Josep Albors on the evolution of tech support scams and why the current high incidence of reports in Spain are significant.
If you thought that the problem of tech support scams was disappearing, think again, says Josep Albors and David Harley.
Microsoft takes a shot at preventing support scammers from exploiting Bing Ads, explains David Harley, senior research fellow at ESET.
ESET's David Harley returns to the theme of what to do if a scammer gets a foothold on your system - people are still worried about support scams.
Tech support scams are “still big business”, ESET’s David Harley has previously said. In this guide we look at how fraudsters dupe their victims into handing over cash, while also corrupting their devices.
Support scams and fake alerts are still big business. We look at scammer psychology and a little parapsychology.
Introduction It might not have escaped your notice that I write quite a lot about support scams, an issue in which most commentators in the security industry take only sporadic interest and tend to regard as of only niche interest. (As when a scammer is damaging their brand or product in some way, for instance
Support scammers: old twisters, new twists, and scammer psychology.
David Harley examines the latest confessions of a support scammer to appear on the web, this time from a Reddit Q&A.
Some support scammers and their assassination threats may seem dumb, but they're no joke.They can cause serious damage as we discuss it in this article.
More about the support scammer trend towards finding victims in Spain who aren't fluent English speakers.
An update on support scams: but are the scammers looking for fresh fields and posturings new?
Tech support scams come in many different forms and can be hard to detect. Following these simple steps fromWe Live Security will help you recognise and avoid them.
One of the support scam sites used to mislead victims may be down, but the scam definitely isn’t about to go away.
The never-ending Windows support scam often misrepresents obsolete MS-DOS utilities. But three simple rules will bypass most of that social engineering.
Yet another innovative tech support scam, using Netflix phishing to get remote access to the victim's system.
Is there really anything new to be said about tech support scams? Unfortunately, the FTC tells us there is. Not only because people are still falling prey to this type of fraud, but because the scammers are still finding new approaches to harvesting their victims’ credit card details. Some quite interesting, sophisticated technical tricks are
It so happens that I live over 5,000 miles from the ESET North America office in San Diego, and so tend not to have water cooler conversations with the people located there. Of course, researchers working for and with ESET around the world maintain contact through the wonders of electronic messaging, but there are lots