Presented at the Cybercrime Forensics Education & Training Conference in September 2012, this paper looks at the support scam problem from a forensic point of view.
Search results for: "pc support scams"
A paper for the Cybercrime Forensics Education and Training Conference looking at forensic issues that arose during our research into Tech Support Scams.
Another year, another fine Virus Bulletin conference come and gone. And some of us even got long-service badges. (My first VB was in 1996, and my first VB presentation in 1997, but there are people like our own Righard Zwienenberg whose attendance record goes back way further.) (Yes, it did rain the last day or
Presented at the Virus Bulletin 2012 conference in September, this is a comprehensive consideration of the ongoing evolution of the PC telephone support scam. First published in Virus Bulletin 2012 Conference Proceedings*
Recently, I've been hearing about and receiving phone calls from people with Indian accents about something a little different from the classic your PC is virus-infected but you can pay me to get it fixed' support scam.
The importance of providing the best possible after-sales service to customers
The recent rise in cryptocurrency scams appearing on the Android platform in disguise has shown that such incidents are not exclusive to PCs and also highlight the importance of knowing what to look out for so you do not unintentionally take part.
Four people have been arrested after a two-year investigation by Microsoft and British police forces into telephone scams which prey upon the vulnerable, tricking them into believing their computers have been infected by malware.
David Harley and Josep Albors on the evolution of tech support scams and why the current high incidence of reports in Spain are significant.
ESET's David Harley returns to the theme of what to do if a scammer gets a foothold on your system - people are still worried about support scams.
Support scams and fake alerts are still big business. We look at scammer psychology and a little parapsychology.
Introduction It might not have escaped your notice that I write quite a lot about support scams, an issue in which most commentators in the security industry take only sporadic interest and tend to regard as of only niche interest. (As when a scammer is damaging their brand or product in some way, for instance
Support scammers: old twisters, new twists, and scammer psychology.
There's a lot more to phone scams than tech support, giving rise to an escalating number of complaints. Here's what two recent reports tell us.
David Harley examines the latest confessions of a support scammer to appear on the web, this time from a Reddit Q&A.
Some support scammers and their assassination threats may seem dumb, but they're no joke.They can cause serious damage as we discuss it in this article.
Search Engine Optimization: it's an essential component of internet marketing strategy, I guess, but one with a bad public image, especially in the wake of years of abuse of optimization techniques by purveyors of malware and other bad actors (Black Hat SEO, or BHSEO).
Two phone scams of a type that might be new to you: fake surveys asking dangerous questions, and a Londoning scam that seems to target seniors.
An update on support scams: but are the scammers looking for fresh fields and posturings new?