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support scams

Support Scams: Cold Calls, Cold Hearts

Here's a diagnostic window that your shouldn't panic over, certainly if some cold-calling scammer directs you to it by persuading you to run a diagnostic on your own system. But I'm getting ahead of myself. You might think I've blogged more than enough about support scams already – you know, where someone calls you out

Fining Support Scammers

The Australian Communications and Media Authority is planning to impose harsh penalties on support desk scammers. (Hat tip to Andrew Hayter for drawing my attention to that item.) According to chairman Chris Chapman, nearly half of all the complaints they've received about calls to numbers on the Do Not Call Register have been about cold-calling

Thanks for your support scam

…In fact, while the season for the traditional end of year crystal ball-gazing is pretty much over, I’ll venture a few extra predictions based on recent observations of the support scam business…

Support Scams: Even More Personal

A recent report from Get Safe Online suggested that one in four people in the UK have received calls like this (based on a sample of 1500 adults), and my colleagues in Ireland tell me that their experience suggests comparable figures there.

Fake Support: the War Drags On

After quite a few months of trying to raise public awareness of the problem of fake support cold-calling both here [and elsewhere, it's good to see other vendors also starting to publicize the issue. I've previously cited an article by Symantec's Orla Cox that describes one exchange of civilities with one of the scammers, and

Support Scams: This Time It’s Personal

Speaking of the October 2010 ThreatSense report, which includes an article on fake support and AV… A few days ago I wrote an article about fake support scams, a topic I've addressed before for Security Week – Fake AV, Fake Support  -and here on the ESET blog. What was missing, I guess, was that extra edge

Fake AV support scams

I’ve been banging on various forums for a while about the misuse of the ESET brand (among others) by fake support centres cold-calling victims and telling them they have “a virus” and charging them hefty fees to fix the “problem.”

Support Scam Info: Some More Links

Further to my last blog here, it seems that I've been missing some serious fake AV telephone scam action. Some links provided by my good friend Steve B. Nice one, Steve. :) ALERT: metsupport.com – yet another telephone based fraud (aka SupportOnClick revisited – again) http://hphosts.blogspot.com/2010/06/alert-metsupportcom-yet-another.html techonsupport.com, click4rescue.com, pcrescueworld.com: SupportOnClick revisited http://hphosts.blogspot.com/2009/12/techonsupportcom-click4rescuecom.html SupportOnClick: Phoned by

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