Urban Schrott, IT Security & Cybercrime Analyst, ESET Ireland, contributed an article to ESET's July ThreatSense report about support scams. Since this is an issue that is still being under-reported, we thought it was worth reproducing, with the urbane Mr. Schrott's permission, on the blog. While we're on that topic, there's a video worth watching

The individual concerned had received a phone call from someone claiming to be from Microsoft, and informing him that notification had been received concerning a virus infection on his PC, and offering to help him to install antivirus software. When asked what antivirus software was being offered, the caller claimed that it was ESET’s.