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Support Scams: Cold Calls, Cold Hearts

Here's a diagnostic window that your shouldn't panic over, certainly if some cold-calling scammer directs you to it by persuading you to run a diagnostic on your own system. But I'm getting ahead of myself. You might think I've blogged more than enough about support scams already – you know, where someone calls you out

Fining Support Scammers

The Australian Communications and Media Authority is planning to impose harsh penalties on support desk scammers. (Hat tip to Andrew Hayter for drawing my attention to that item.) According to chairman Chris Chapman, nearly half of all the complaints they've received about calls to numbers on the Do Not Call Register have been about cold-calling

Here’s my support desk!

got a phone call from a gentleman with a pronounced accent wanting to help me with my virus problem … You didn’t know I had a virus problem? Neither did I, but he assured me that I was spraying malware all over the part of town I live and work in.

Where’s your IT support desk when you need it?

…Hanging on the Telephone, By David Harley, Urban Schrott and Jan Zeleznak…As if fake anti-virus products weren’t bad enough, nowadays we have unsolicited phone-calls from fake AV helpdesks. ESET researchers tell you more about support scams…

Thanks for your support scam

…In fact, while the season for the traditional end of year crystal ball-gazing is pretty much over, I’ll venture a few extra predictions based on recent observations of the support scam business…

Support Scams: Even More Personal

A recent report from Get Safe Online suggested that one in four people in the UK have received calls like this (based on a sample of 1500 adults), and my colleagues in Ireland tell me that their experience suggests comparable figures there.

Support Scams On The Rise (1)

Urban Schrott, IT Security & Cybercrime Analyst, ESET Ireland, contributed an article to ESET's July ThreatSense report about support scams. Since this is an issue that is still being under-reported, we thought it was worth reproducing, with the urbane Mr. Schrott's permission, on the blog. While we're on that topic, there's a video worth watching

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