The problem with preventing such scams is that social engineering is very lo-tech in nature, requiring little in the way of technical resources and investment. Scammers are relying on the victims naivety, to grant them access to their computer and credit card details, so there’s very little a security company can do to prevent them,

UK journalist Kevin Townsend has blogged today on what sounds like two support scam phone-calls of a type I’ve mentioned here a few times since a colleague at another company drew my attention to it last month.