The New Cyber Security Coordinator

Today it was announced that Howard Schmidt will become the Cyber Security Coordinator for the White House. First off, it’s about time the press stopped calling the position “Czar”. I met Howard Schmidt when he and I both worked at Microsoft. It was right after I had spent a little time teaching helpdesk how to

Cyber Czar – A Name to Fail By

Most, hopefully all, of you have heard an announcement that President Obama is to name a person to be the “Cyber Czar”. One of the absolute fundamentals of customer service is setting expectations. The title “Cyber Czar” sets unrealistic expectations and no matter how good a job the appointee does, it will not match the

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