Here's a diagnostic window that your shouldn't panic over, certainly if some cold-calling scammer directs you to it by persuading you to run a diagnostic on your own system. But I'm getting ahead of myself. You might think I've blogged more than enough about support scams already – you know, where someone calls you out

…Hanging on the Telephone, By David Harley, Urban Schrott and Jan Zeleznak…As if fake anti-virus products weren’t bad enough, nowadays we have unsolicited phone-calls from fake AV helpdesks. ESET researchers tell you more about support scams…

…In fact, while the season for the traditional end of year crystal ball-gazing is pretty much over, I’ll venture a few extra predictions based on recent observations of the support scam business…

After quite a few months of trying to raise public awareness of the problem of fake support cold-calling both here [and elsewhere, it's good to see other vendors also starting to publicize the issue. I've previously cited an article by Symantec's Orla Cox that describes one exchange of civilities with one of the scammers, and