Scammer Anna claims to be from Global PC Helpline, and certainly that site seems to be confused about what it is and where it operates from.

David Harley describes a support scam that uses a slightly different twist, misrepresenting the output from Windows Task Manager.

Pointers on how to recognize PC support/coldcalling/ammyy.com/logmein.com scams before you hand over any cash.

Cold-call scammers now claim to be AV support staff, but misuse a widening range of system utilities to con victims into believing they have malware.

As well as misusing Event Viewer, ASSOC or a system CLSID, scammers hijack “prefetch” and “inf” to con victims into believing they have malware.

…the scammer doesn’t need you to edit the registry to find the CLSID he’s looking for. He simply has to persuade you to run the ASSOC command…