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Support Scams: we don’t really write all the viruses…

…and nor are we responsible for fake AV/scareware and (more recently) ransomware, though I did suggest in a paper I presented at EICAR a couple of years ago that the bad guys who do peddle that stuff are all too proficient at stealing our clothes, and that maybe some security companies were making it easier

Support Scammers and Self-Justification

Support scammers: old twisters, new twists, and scammer psychology.

Facebook Likes and cold-call scams

Many companies and sites offering support are basing their appeal to visitors to their web sites on bona fides that are pretty difficult to verify.

Support Scammers: Hoping to Reign in Spain?

More about the support scammer trend towards finding victims in Spain who aren’t fluent English speakers.

Support Scams On The Rise (2)

The problem with preventing such scams is that social engineering is very lo-tech in nature, requiring little in the way of technical resources and investment. Scammers are relying on the victims naivety, to grant them access to their computer and credit card details, so there’s very little a security company can do to prevent them,

Tech support scams go with a Bing

Microsoft takes a shot at preventing support scammers from exploiting Bing Ads, explains David Harley, senior research fellow at ESET.

Technology giants join forces to battle tech support phone scams

Google, Facebook, Twitter and AOL have joined forces to stamp out fake tech support services where customers are fooled into calling bogus technical support lines, where they are encouraged, not to fix their comptuer, but to install malware – or give away details crucial for identity theft.

Scams: Tech Support, Accident Insurance, PPI, Oh My My

It’s not just fake tech support: call centre cold-callers are operating various kinds of insurance scams, too.

PC Support Scams: a Forensic View

A paper for the Cybercrime Forensics Education and Training Conference looking at forensic issues that arose during our research into Tech Support Scams.

Support-Scammer Tricks

Information and resources regarding tricks used by coldcall/support desk scammers

The Online Apartment Rental Scam, Fully Furnished With Multiplier Effect

Internet scams are not new, and some of the strategies they use are not unique to the Internet, but there is no doubt that the Internet can provide a multiplier effect for people intent on defrauding others. I discovered a "good" example of this when I started looking for a place to live in San

Here’s my support desk!

got a phone call from a gentleman with a pronounced accent wanting to help me with my virus problem … You didn’t know I had a virus problem? Neither did I, but he assured me that I was spraying malware all over the part of town I live and work in.

Support Scams Part Umpteen

UK journalist Kevin Townsend has blogged today on what sounds like two support scam phone-calls of a type I’ve mentioned here a few times since a colleague at another company drew my attention to it last month.

Support scams: What do I do now?

ESET’s David Harley returns to the theme of what to do if a scammer gets a foothold on your system – people are still worried about support scams.

Fake Support: the War Drags On

After quite a few months of trying to raise public awareness of the problem of fake support cold-calling both here [and elsewhere, it's good to see other vendors also starting to publicize the issue. I've previously cited an article by Symantec's Orla Cox that describes one exchange of civilities with one of the scammers, and

Support Scams: This Time It’s Personal

Speaking of the October 2010 ThreatSense report, which includes an article on fake support and AV… A few days ago I wrote an article about fake support scams, a topic I've addressed before for Security Week – Fake AV, Fake Support  -and here on the ESET blog. What was missing, I guess, was that extra edge

PC Support Scams – Virus Bulletin paper

Another year, another fine Virus Bulletin conference come and gone. And some of us even got long-service badges. (My first VB was in 1996, and my first VB presentation in 1997, but there are people like our own Righard Zwienenberg whose attendance record goes back way further.) (Yes, it did rain the last day or

Tech Support Scammers with Teeth

Some support scammers and their assassination threats may seem dumb, but they’re no joke.They can cause serious damage as we discuss it in this article.

AMMYY warning against tech support Scams

Ammyy is eager to disassociate its service from Indian tech support scammers misusing it, and has some good advice for victims and potential victims.

Support scams: social engineering update

More cold-call/support scam information.

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