user support

Fake Support, And Now Fake Product Support

Cold-call scammers now claim to be AV support staff, but misuse a widening range of system utilities to con victims into believing they have malware.

Cybercrime and Punishment

Like everyone else, law enforcement is expected to perform miracles of efficiency. But it’s not all about financial analysis: there is no such thing as victimless crime.

Cybersecurity Awareness Month – Awareness for the Next Generation

"Now may I suggest some of the things we must do if we are to make the American dream a reality. First, I think all of us must develop a world perspective if we are to survive. The American dream will not become a reality devoid of the larger dream of brotherhood and peace and

Multi-Layering and User Education: a random thought from AVAR

I promised you some more thoughts on the AVAR conference. Randy Abrams and I put together a paper on user education for the conference (it should be up on our White Papers page quite soon) about the argument between the two main camps in security thinking on the topic. You could sum it up as

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