telephone scam

PC Support Scams: a Forensic View

A paper for the Cybercrime Forensics Education and Training Conference looking at forensic issues that arose during our research into Tech Support Scams.

PC Support Scams – Virus Bulletin paper

Another year, another fine Virus Bulletin conference come and gone. And some of us even got long-service badges. (My first VB was in 1996, and my first VB presentation in 1997, but there are people like our own Righard Zwienenberg whose attendance record goes back way further.) (Yes, it did rain the last day or

Threat Reports and other Information

Information about the August Global Threat Report and where to find other ESET resources

Dorifel/Quervar: the support scammer's secret weapon

The threat of the Dorifel/Quervar malware spreading in the Netherlands is being used by telephone scammers to trick local PC users into paying for ‘protection’.

Support Scammer Anna’s CLSID confusion

Scammer Anna claims to be from Global PC Helpline, and certainly that site seems to be confused about what it is and where it operates from.

Misusing VERIFY (and other support scam tricks)

After Event Viewer, ASSOC, INF, PREFETCH and Task Manager, it seems that VERIFY is the latest system utility to be misused by PC tech support scammers.

Close call with a Caribbean cruise line scam

In the middle of working on a blog post about SMS phishing scams at my desk last night, I received a rather strange call.  The number displayed on the Caller ID was +1 (360) 474-3925.  I did not recognize the number, but since it was 7:10PM, I assumed it was a colleague trying to reach

SMSmishing Unabated: Best Buy targeted by fake gift card campaign

News of SMS (text) phishing scams are nothing new to readers of this blog.  ESET researcher Cameron Camp recently wrote an article explaining how they work and how to avoid them here on ESET’s Threat Blog: SMSmishing (SMS Text Phishing) – how to spot and avoid scams, And just before Valentine’s Day, my colleague Stephen

Press One if by LAN, Two if by Sea

At ESET, we spend a great deal of time researching the latest technologies and how they may be affected by frauds and scams. Sometimes these are “old fashioned” spam through email, or they may be programs like fake antivirus programs or ransomware. And we certainly have blogged extensively about PC support scams where the caller

Giving Cold Callers the Cold Shoulder

…And therein lies a problem that goes beyond support scams. The telephone network, like the Internet, isn’t very good at recognizing national boundaries. Which is why I have a couple of rules of thumb when it comes to cold callers…

Phone Scams and Panic Attacks

…many scams work by panicking victims into taking some unwise action, whether it’s parting with their credit card details or opening a malicious program, claiming that some problem or illegal action is associated with their computer or IP address, such as transmitting malware or visiting paedophile or other pornographic sites…

That BT Scam Again

A few days ago, I mentioned an email chain letter that’s going round in the UK about a scam where where "the bad guy poses as a telephone company operative and threatens to cut off service unless the panicked recipient of the call immediately pays an allegedly unpaid bill. Faced with a sceptical potential victim,

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