After quite a few months of trying to raise public awareness of the problem of fake support cold-calling both here [and elsewhere, it's good to see other vendors also starting to publicize the issue. I've previously cited an article by Symantec's Orla Cox that describes one exchange of civilities with one of the scammers, and

Speaking of the October 2010 ThreatSense report, which includes an article on fake support and AV… A few days ago I wrote an article about fake support scams, a topic I've addressed before for Security Week – Fake AV, Fake Support  -and here on the ESET blog. What was missing, I guess, was that extra edge

The problem with preventing such scams is that social engineering is very lo-tech in nature, requiring little in the way of technical resources and investment. Scammers are relying on the victims naivety, to grant them access to their computer and credit card details, so there’s very little a security company can do to prevent them,

Urban Schrott, IT Security & Cybercrime Analyst, ESET Ireland, contributed an article to ESET's July ThreatSense report about support scams. Since this is an issue that is still being under-reported, we thought it was worth reproducing, with the urbane Mr. Schrott's permission, on the blog. While we're on that topic, there's a video worth watching

UK journalist Kevin Townsend has blogged today on what sounds like two support scam phone-calls of a type I’ve mentioned here a few times since a colleague at another company drew my attention to it last month.

I’ve been banging on various forums for a while about the misuse of the ESET brand (among others) by fake support centres cold-calling victims and telling them they have “a virus” and charging them hefty fees to fix the “problem.”

Further to my last blog here, it seems that I've been missing some serious fake AV telephone scam action. Some links provided by my good friend Steve B. Nice one, Steve. :) ALERT: metsupport.com – yet another telephone based fraud (aka SupportOnClick revisited – again) http://hphosts.blogspot.com/2010/06/alert-metsupportcom-yet-another.html techonsupport.com, click4rescue.com, pcrescueworld.com: SupportOnClick revisited http://hphosts.blogspot.com/2009/12/techonsupportcom-click4rescuecom.html SupportOnClick: Phoned by