category
support scams

Support-Scammer Tricks

Information and resources regarding tricks used by coldcall/support desk scammers

Facebook Likes and cold-call scams

Many companies and sites offering support are basing their appeal to visitors to their web sites on bona fides that are pretty difficult to verify.

Support Scams: Microsoft Strikes Back

…I didn’t think I could let the recent flurry of publicity on Microsoft’s disavowal of one of its Gold Partners because of their alleged implication in cold-calling scams…

Giving Cold Callers the Cold Shoulder

…And therein lies a problem that goes beyond support scams. The telephone network, like the Internet, isn’t very good at recognizing national boundaries. Which is why I have a couple of rules of thumb when it comes to cold callers…

Support Scams: Cold Calls, Cold Hearts

Here's a diagnostic window that your shouldn't panic over, certainly if some cold-calling scammer directs you to it by persuading you to run a diagnostic on your own system. But I'm getting ahead of myself. You might think I've blogged more than enough about support scams already – you know, where someone calls you out

More SC Magazine Blogs

In Giving the cybercriminals a helping hand, Randy Abrams discusses how most Facebook app developers are making session hijacking too easy for the cybercriminals. In A tsunami is also a crime wave I talk about the range of cybercrimes that have come out of the Japan earthquakes and tsunami. And in Supporters Club I return to

Fining Support Scammers

The Australian Communications and Media Authority is planning to impose harsh penalties on support desk scammers. (Hat tip to Andrew Hayter for drawing my attention to that item.) According to chairman Chris Chapman, nearly half of all the complaints they've received about calls to numbers on the Do Not Call Register have been about cold-calling

Here’s my support desk!

got a phone call from a gentleman with a pronounced accent wanting to help me with my virus problem … You didn’t know I had a virus problem? Neither did I, but he assured me that I was spraying malware all over the part of town I live and work in.

Where’s your IT support desk when you need it?

…Hanging on the Telephone, By David Harley, Urban Schrott and Jan Zeleznak…As if fake anti-virus products weren’t bad enough, nowadays we have unsolicited phone-calls from fake AV helpdesks. ESET researchers tell you more about support scams…

Thanks for your support scam

…In fact, while the season for the traditional end of year crystal ball-gazing is pretty much over, I’ll venture a few extra predictions based on recent observations of the support scam business…

Support Scams: Even More Personal

A recent report from Get Safe Online suggested that one in four people in the UK have received calls like this (based on a sample of 1500 adults), and my colleagues in Ireland tell me that their experience suggests comparable figures there.

Fake Support: the War Drags On

After quite a few months of trying to raise public awareness of the problem of fake support cold-calling both here [and elsewhere, it's good to see other vendors also starting to publicize the issue. I've previously cited an article by Symantec's Orla Cox that describes one exchange of civilities with one of the scammers, and

Support Scams: This Time It’s Personal

Speaking of the October 2010 ThreatSense report, which includes an article on fake support and AV… A few days ago I wrote an article about fake support scams, a topic I've addressed before for Security Week – Fake AV, Fake Support  -and here on the ESET blog. What was missing, I guess, was that extra edge

Support Scams On The Rise (2)

The problem with preventing such scams is that social engineering is very lo-tech in nature, requiring little in the way of technical resources and investment. Scammers are relying on the victims naivety, to grant them access to their computer and credit card details, so there’s very little a security company can do to prevent them,

Support Scams On The Rise (1)

Urban Schrott, IT Security & Cybercrime Analyst, ESET Ireland, contributed an article to ESET's July ThreatSense report about support scams. Since this is an issue that is still being under-reported, we thought it was worth reproducing, with the urbane Mr. Schrott's permission, on the blog. While we're on that topic, there's a video worth watching

Support Scams Part Umpteen

UK journalist Kevin Townsend has blogged today on what sounds like two support scam phone-calls of a type I’ve mentioned here a few times since a colleague at another company drew my attention to it last month.

Fake AV support scams

I’ve been banging on various forums for a while about the misuse of the ESET brand (among others) by fake support centres cold-calling victims and telling them they have “a virus” and charging them hefty fees to fix the “problem.”

Support Scam Info: Some More Links

Further to my last blog here, it seems that I've been missing some serious fake AV telephone scam action. Some links provided by my good friend Steve B. Nice one, Steve. :) ALERT: metsupport.com – yet another telephone based fraud (aka SupportOnClick revisited – again) http://hphosts.blogspot.com/2010/06/alert-metsupportcom-yet-another.html techonsupport.com, click4rescue.com, pcrescueworld.com: SupportOnClick revisited http://hphosts.blogspot.com/2009/12/techonsupportcom-click4rescuecom.html SupportOnClick: Phoned by

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