support scams

Support Scams: we don’t really write all the viruses…

…and nor are we responsible for fake AV/scareware and (more recently) ransomware, though I did suggest in a paper I presented at EICAR a couple of years ago that the bad guys who do peddle that stuff are all too proficient at stealing our clothes, and that maybe some security companies were making it easier

PC Support Scams: a Forensic View

A paper for the Cybercrime Forensics Education and Training Conference looking at forensic issues that arose during our research into Tech Support Scams.

Telescammer Hell: What’s Still Driving The PC Support Scammers?

FTC action isn’t diminishing the volume of reported support scam calls and losses: what’s driving the people behind the scam, and what does the future hold?

FTC cracks down on tech support scams and feds nail fake AV perps

The federal government took much needed action today against sleazy PC tech support scammers and fake AV peddlers. Actions include lawsuits, a judgment of $163 million, and freezing of multiple assets. PC tech support scammers will be familiar to regular readers of this blog because David Harley and others have charted the progress of this

PC Support Scams – Virus Bulletin paper

Another year, another fine Virus Bulletin conference come and gone. And some of us even got long-service badges. (My first VB was in 1996, and my first VB presentation in 1997, but there are people like our own Righard Zwienenberg whose attendance record goes back way further.) (Yes, it did rain the last day or

Threat Reports and other Information

Information about the August Global Threat Report and where to find other ESET resources

Support scams and Quervar/Dorifel

More information about how tech support scammers have been using the Quervar/Dorifel outbreak to trick Netherlanders into giving them access to their systems and credit cards.

AMMYY warning against tech support Scams

Ammyy is eager to disassociate its service from Indian tech support scammers misusing it, and has some good advice for victims and potential victims.

Dorifel/Quervar: the support scammer's secret weapon

The threat of the Dorifel/Quervar malware spreading in the Netherlands is being used by telephone scammers to trick local PC users into paying for ‘protection’.

Support Scammer Anna’s CLSID confusion

Scammer Anna claims to be from Global PC Helpline, and certainly that site seems to be confused about what it is and where it operates from.

Misusing VERIFY (and other support scam tricks)

After Event Viewer, ASSOC, INF, PREFETCH and Task Manager, it seems that VERIFY is the latest system utility to be misused by PC tech support scammers.

The Tech Support Scammer's Revenge

Giving a support scammer access to your PC can give you more problems than any imaginary virus, especially if you refuse to pay for his ‘service’.

Support scams: social engineering update

More cold-call/support scam information.

Support Scammer Update: Misrepresenting Task Manager

David Harley describes a support scam that uses a slightly different twist, misrepresenting the output from Windows Task Manager.

Support Scam Poll

Internet Storm Center is running a poll on Fake Tech Support Calls, also the topic of a paper for VB 2012.

How to recognize a PC support scam

Pointers on how to recognize PC support/coldcalling/ammyy.com/logmein.com scams before you hand over any cash.

Free Anti-virus: Worth Every Penny?

Why you really might prefer to pay for AV security. Free Fall or Free-for-All?

Fake Support, And Now Fake Product Support

Cold-call scammers now claim to be AV support staff, but misuse a widening range of system utilities to con victims into believing they have malware.

Support Scammers (mis)using INF and PREFETCH

As well as misusing Event Viewer, ASSOC or a system CLSID, scammers hijack “prefetch” and “inf” to con victims into believing they have malware.

Cybercrime and Punishment

Like everyone else, law enforcement is expected to perform miracles of efficiency. But it’s not all about financial analysis: there is no such thing as victimless crime.

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20 Jun 2013
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