Can we trust our friends not to make questionable decisions on social media? Apparently not, because our friends might actually be scammers in disguise, or just not well-informed. In this article we freshen up three top tips for staying safe on social networks. But just in case you’re in any doubt about how important it is to proceed with caution on social media, consider these three factors:
So what are some strategies for staying safe and minimizing risk while using social media (assuming you’ve decided you can’t live without social networks, which is understandable for many people and companies)?
What do you do when you see a link in a friend’s tweet, Facebook or LinkedIn update, Instagram or Snapchat posting? Do you click on it right away or do you think before you click? Hopefully your brain is wired to follow a pre-click thought process that includes these questions:
No, I’m not talking about quitting your garage band. The term “out-of-band communication” refers to using one channel of communication to verify what is said in a different channel. Social media is not the only way to communicate. If you have any doubts about anything you see on social media why not verify it via a different communication channel, like the telephone, or SMS, or email, or even face-to-face. Think of the number of ways you can ask your friend Joe this question: “Hey Joe, did you really post that link to a Justin Bieber video?” If Joe really posted it, you have something to talk about. If he didn’t, then he is probably going to thank you for pointing out someone else is posting on his behalf (hint: he should change his password on that account right away).
If you are suspicious about a news story you see breaking on social media, go to a legitimate news website and see if you can confirm it. Most people I know think it’s a lot smarter to be the person who does not spread stories that are wrong or totally made up. In the long run you’re not going to keep a lot of friends if you get a reputation for always repeating everything without doing some kind of fact checking.
If you use social media a lot it makes sense to stay informed about new developments, particularly in the area of scams. Even if you are not keen on social media yourself but work in IT security–or maybe you are your family’s IT security person, riding herd on kids or elderly parents–it is a good idea to keep your finger on the pulse of social media developments.
One website I find useful for this is Facecrooks. In fact, I subscribe to their updates via email to make sure I don’t miss any (just go the bottom of the main page to sign up). You can also get updates from the Google Alerts service. Try setting one up for social media scams. That’s how I learned about this article describing kids using Instagram and Snapchat to avoid parental oversight.
If all of the above sounds like a lot of mental effort, you’re right. The benefits of social media are many, but exemption from critical thinking is not one of them. However, there is some technology that can help you with this task of weeding out the flaky from the factual: social media scanning. As my colleague Righard Zwienenberg described in some detail last month, a social media scanner can protect you against common scams. He recounts the way the ESET Social Media Scanner flagged a “scandalous” Justin Bieber posting on Facebook that was part of a click-jacking scam (a time-wasting and potentially infectious type of scam we have described before).
The ESET Social Media Scanner is free. I recommend using it if you use Facebook. Even well-informed friends have been known to spread links that really should be banned, not for salacious content but for their infectious and deceptive nature.
Author Stephen Cobb, ESET