Comments on: The Tech Support Scammer's Revenge http://www.welivesecurity.com/2012/07/23/the-tech-support-scammers-revenge/ News, Views, and Insight from the ESET Security Community Mon, 03 Feb 2014 08:49:00 +0000 hourly 1 http://wordpress.org/?v=3.7 By: David Harley http://www.welivesecurity.com/2012/07/23/the-tech-support-scammers-revenge/#comment-1005 Sun, 02 Sep 2012 11:29:34 +0000 http://blog.eset.com/?p=14366#comment-1005 Andre, there are several reasons why the FBI isn’t able to do a lot about this. It isn’t a US domestic issue and requires cooperation across international borders, the sums involved in individual cases are comparatively small, and the sort of verbal abuse and threats many people have experienced probably wouldn’t stand up in court even if the individuals concerned could be identified, being reliant on witness reports rather than hard forensic data. Best hope is probably that eventually cooperation with the Indian authorities will lead to direct action against the companies concerned, but I wouldn’t start holding your breath just yet.

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By: Andre Lenn http://www.welivesecurity.com/2012/07/23/the-tech-support-scammers-revenge/#comment-1004 Sat, 01 Sep 2012 20:33:02 +0000 http://blog.eset.com/?p=14366#comment-1004 Hi. I have been called 4-times these past 2-days. First 2 were the "Event Viewer". Next was the "Virus" on my system. And today was the CLSID. On the first call, I asked for his name (Sam) and a return phone number. I set my cell phone on speaker and called the number. When he heard the phone message saying the number was no good, he hung up. The next time "Sam" called, I read back the number he gave me the previous time and he hung up again. The third call (virus), I told him that he was lying and he hung up. On the most recent call (CLSID) , I read your web site to him and he started cursing me out, telling me I should go F*** my self. I talked over him, while he continued cursing at me. I told him that I was recording this call and was going to send his voice to the FBI and they will find and arrest him because he and his company was committing a felony and that he is going to jail. He continued to curse at me. I finally hung up on him. Isn't there anything the FBI and other law enforcement can do to stop this kind of threat? Thanks for creating a great web site.

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By: David Harley http://www.welivesecurity.com/2012/07/23/the-tech-support-scammers-revenge/#comment-1003 Thu, 09 Aug 2012 11:27:01 +0000 http://blog.eset.com/?p=14366#comment-1003 Yes, unauthorized modification is an offence under the CMA (and in this case other offences might apply). Other jurisdictions have similar legislation. However, the companies carrying out the scam seem to be almost invariably operating out of India. While there is cooperation across international borders for this type of offence, it rarely leads to prosecution.

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By: Bob http://www.welivesecurity.com/2012/07/23/the-tech-support-scammers-revenge/#comment-1002 Thu, 09 Aug 2012 10:54:55 +0000 http://blog.eset.com/?p=14366#comment-1002 Surely, (in the UK at least) such actions by the scammers in deliberately deleting files would be offences under the Computer Misuse Act, and the police should be informed.  

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By: Craig http://www.welivesecurity.com/2012/07/23/the-tech-support-scammers-revenge/#comment-1001 Mon, 23 Jul 2012 20:33:52 +0000 http://blog.eset.com/?p=14366#comment-1001 I have a lot of customers. Who report this to me, but i havent been on the end of a call myself as i want to do something similar.  Once poor customer was not only taken to the tune of $529 but was also mocked for not having many friends on facebook so the guy added himself when he had remote control.  I've since added him on Facebook but he hasnt accepted yet… I wonder why.  

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