Comments on: Support Scam Poll http://www.welivesecurity.com/2012/05/01/support-scam-poll/ News, Views, and Insight from the ESET Security Community Mon, 03 Feb 2014 08:49:00 +0000 hourly 1 http://wordpress.org/?v=3.7 By: David Harley http://www.welivesecurity.com/2012/05/01/support-scam-poll/#comment-818 Wed, 16 May 2012 05:32:30 +0000 http://blog.eset.com/?p=12743#comment-818 Hi, Robert.

Was that some sort of pop-up notice, or an email?

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By: Aryeh Goretsky http://www.welivesecurity.com/2012/05/01/support-scam-poll/#comment-817 Wed, 16 May 2012 05:29:13 +0000 http://blog.eset.com/?p=12743#comment-817 Robert,

ESET North America has been sending out notifications over the last couple of months to home users of its Version 4 products to let them know that their free upgrade to Version 5 is available. Unlike some other companies, ESET does not charge for upgrades: You are free to use any supported version of a product while your license is valid. For ESET NOD32 Antivirus and ESET Smart Security, that means Version 3, 4.x or 5. If you ever have a concern about whether a mailing from ESET is valid or not, you can always contact our customer service department. Thanks for checking in, though!

Regards,

Aryeh Goretsky

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By: Robert Maine http://www.welivesecurity.com/2012/05/01/support-scam-poll/#comment-816 Mon, 14 May 2012 17:56:32 +0000 http://blog.eset.com/?p=12743#comment-816 Twice in a week (2 weeks) ago I received an online notice (seemingly from Eset) that I was now to upgrade to Eset Version 5 (was using V. 4.xx for last 9 mos.). That seemed odd, as typically a version upgrade would require payment to do so. I almost bit, but resisted.  The requests stopped and I see nothing on the Eset website discussing such an offer. Appears they targeted Eset users (somehow ID'ing what was installed on remote PC's) to try breaking in the front door. Were it not for dialogues such as yours, and "keep alert" articles around, I'd have succumbed, too.  Thanks for your work.

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By: jack http://www.welivesecurity.com/2012/05/01/support-scam-poll/#comment-815 Tue, 08 May 2012 22:18:47 +0000 http://blog.eset.com/?p=12743#comment-815 2 hrs, ago I got a call from a person
1. was in a call center and was indian or pakistani from his strong accent
2.They tried after 15 min of having me do crap on my computer to link them with remote access.
3. He kept insisting he was with Microsoft tech support.
4. the phone number was : 206-456-066
5. Had me look at files and told me they were infestated malware.  Had me look at my cdin to prove he was really from Microsoft. 
6. Had me go to: ; That was when I stopped it all and hung up.  He was VERY persistent.

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