Comments on: How to recognize a PC support scam News, Views, and Insight from the ESET Security Community Mon, 03 Feb 2014 08:49:00 +0000 hourly 1 By: Barfly Thu, 05 Sep 2013 22:49:00 +0000 Just got off the phone with one.Used the exact technique you described. They said they were with URVAN Support Online. My computer has been sending error reports to Microsoft and they have contacted me to fix it. I have a terrible virus.ALL My Microsoft programs are going to stop working. He went through the entire computer showing me errors and MS systems not working. BUT they it would be no problem if I repurchase my MS License for a 5 year term for $299.00. Pls give me your card info and I will fix it. CLICK! I was gone.
I got them to give me a phone number 231-930-2098 no answer.

By: JP Masta Thu, 29 Aug 2013 23:35:00 +0000 I just got a call from a Indian guy. He claimed he was from Windows technical support. He told me that in a few days my computer software would crash if I didn’t give him the information he needed. Well this sounded like a scam and so I tried to get more info. out of him. Just like the article says, he was vague, claimed to know things about my system and wanted to walk me through some steps to fix this. Well I didn’t let him tell me what to do, so I asked for a supervisor and when the “supervisor” came it was the same guy! I was tired of listening to him talk so I said I’d call him back. This is the number he gave me: 44 1612980909, guy #1- “John”, guy #2- “Jack”.

By: carol wilson Fri, 26 Oct 2012 16:17:04 +0000 01143603323 is the number they called me from…is in New Delhi India..said that they worked for a company called Tek Gear official for Microsoft.
Mentioned that I was being hacked and gave me a CLSID number …….was not prepared to do anything they said and eventually hung up,  but just in case anyone else receives a call from this number….

By: Adeliade Thu, 11 Oct 2012 13:48:41 +0000 somehow they got all my details…….and now they use it for there own deals like many more!
To me…….i just want to tell everyone that i'm well and alive..but to others i'm dead..cause they use everything!
Hope everyone is reading this and be safe than sorry later…

By: David Harley Thu, 20 Sep 2012 20:34:41 +0000 Hi, Karlito. If you’re in the US, there’s a good chance that the remote software they got you to install was ammyy: see for info including how to remove it. is another much misused service, and Team Viewer is frequently mentioned. I don’t know either of those products well enough to tell you how to identify their presence for sure, though.

By: -KZ- Thu, 20 Sep 2012 05:56:09 +0000 Help!! Plz..!!
I think i just been had..!!
I know about computers (since D.O.S.).. I know about scams,, but it still happend to me.. so be very, very carefull people..
i just recievedthat infamous call.. i saw them comming..
(a lady named Nancy Turner!!  with the most incredible ''Indian'' accent  -& i got Indian & Pakistani friends so i know – & her "Supervisor" mr.James turner, or something.. i wrote it somewhere..)
..but they realise i knew about msconfig & all the windows command they were trying to use to lure me & convice me it was legit.. so they skiped the credit card approch & went to the ''download remote control software'' approch & got me there.. (i tried tracing my steps back.. but i was on incognito mode.. so i lost the link where i went to download it..)
the thing is i assumed i could just turn the program off & un-install it.. but i cant find it anywhere..!
(unless i forgot the name & dont realise it.. but i doubt it.. i re-re-re-checked..)
do what you can to help me please !! im getting paranoid..!!
they said they knew i had computer problems because they got the warning (through Microsoft) with
my clsid:  computer license security identification number (all my "send bug reports" are set to dont send..)
and only my computer had that id number.. (but how did they know my phone number??)
how can i find it or track if its running?
& is it a serious threat?
& what can they do with access to my computer?
& can they access it when they want? even if i got remote "services" off (or disable)?
i've had this laptop for 1yr.. i dont want (or need) to buy a new one now..
i'm firewalled.. & virus protected.. & anti-malware too..
is it enough??
this is the site they wanted me to go, to use the credit card:

impc support
help line-1-204-800-2612

theese are the programs they wanted to give me free!!
registry cleaner
daignostic tool
pc tune up
windows firewall home - all full versions (!!)
 a new windows license key – (if i register at the previously mentioned site..)
 6 months free technical support.

i ran my anti-virus last night.. im doing it tonight too!!  just to be sure..
any more suggestions would be greatly apreciated..
thanks in advance

By: Aryeh Goretsky Tue, 11 Sep 2012 03:35:14 +0000 Hello Jonathan,

I wonder if your Caller ID might have displayed “NO DID”? D.I.D. is an abbreviation for “direct inbound (or inward) dialing” and is a term used in telecommunications to refer to phone line assigned to a specific device. In this case, I have to wonder if the scammer who called was had hacked into some company’s VoIP phone system to steal phone service for their calls, and this was displayed as a result of that action.


Aryeh Goretsky

By: Jonathan Sat, 08 Sep 2012 17:33:25 +0000 I got several calls from this weird NODID caller ID wich isn’t what my phone usually displays when I get an anonymous caller id. And today I was home and answered to this guy who sounds like he is from india, telling me he works for PC support and that my computer is sending them online error reports. It seemed obvious it was a scam so I told him to stop calling me because I am not interested in whatever he had to offer. He then asked if I thought it was a sale call, I replied that I think it’s a scam. And he hung up immediately. I looked up pc support on the internet and found this page. They do still try to fish with this scam. My phone number is in east coast Canada.

By: Brian Bard Tue, 04 Sep 2012 05:11:34 +0000 We recieved several phone calls today from this same identity, he proclaims himself to be from the national computer security.  I felt scam from the beginning but I wanted to know his ploy, he had already tried to extract info from my teenage son(15) but very computer savey(too many gaming hackers for friends). The caller called w/o giving name but caller id showed (4-905-512-3123) however when told he was being traced, he gave a number (510-314-4990)(person not available). They try to convince you that any caution or failed service history notices are dangerous hackers.  Don't delete but talk w/ their tech reps and they will tell you what to do.  My oppinion, bad idea.  My neighbor is w/ cyber crimes for our city, I'll ask his help and have my compuiter checked out by a local reputable source.

By: David Harley Mon, 28 May 2012 18:25:48 +0000 No-one is saying that there aren’t genuine, non-scamming support sites. It’s safe to assume, though, that if someone rings you up to tell you that you have computer issues – especially viruses and similar problems – they’re almost invariably scammers.

By: david hayes Mon, 28 May 2012 17:57:25 +0000 i am based in uk and i dont know whats wrong with the people they are not scammers they fixed my computer online and every time i face any kind of issue i just simply called them they have a registerd website .

By: George Fri, 11 May 2012 21:06:03 +0000 I am really curios to meet these people that actually do the cold-calling it amazez me that someone can do that. Just like lie that :) and I sure they manage to convince some people.
They have to have some skills, I wonder if they would do leggit jobs:)


By: azhure Sun, 22 Apr 2012 14:53:09 +0000 i dont know when this word scam started but one thing is for sure, scammers are widely observe now a days when there is a boom in online transactions and online way of making money thus you can consider that those scammers are maybe desperate for some reason…

By: ikie driss Fri, 20 Apr 2012 19:20:52 +0000 These people do not give up,,,We must Fight Back!

By: ikie driss Fri, 20 Apr 2012 19:19:40 +0000 An update: I just recieved a call frm the same scammer telling me he wanted to refund my money. Meanwhile he was asking for more informayion. I called him out as the scammer,cheat & thief that he is, and told him I had contacted my bank, all my credit cards and the State Attorney General fraud Division. That's when he started the insults & hung up on me!

By: ikie driss Thu, 19 Apr 2012 21:00:30 +0000 I recieved an email from paypal today concering my account. I don't have one, Plus it was set up using a email address I don't have with a ISP I don't have any account with. I contacted my bank….no problem there . I contacted my credit cards, no problems, until I talked to Am Ex and sure enough there was a charge for $156.15, Thank god they we're great about removing the charge and issuing me a new card immediately. How they got this information I will probably never know. Please continue spreading the word, I know I will! Thank you again, Ikie Driss

By: Marsha Jones Thu, 19 Apr 2012 15:58:59 +0000 I received a call like this yesterday.  I told the man I thought it was a scam and hung up.  He called again this morning.  I hung up again.  He called back a third time and after I objected to the call saying I was sure it was a scam, he gave me the phone number (44-161-408-46-55) so I could call back to make sure they were legit.  He also gave me a website name ; I still insisted it did not sound legit and he referred me to his supervisor who wanted to know if my computer was on and I asked her for a phone number. She gave me the number 1215-633-3110. I told her that her staff person gave me another number and  that just confirmed to me that it was a scam. She got angry and said "Go to Hell" and hung up.  They haven't called back in an hour, so maybe they will give up.

By: ikie driss Thu, 19 Apr 2012 00:33:10 +0000 i wish I had read this yesterday, because that's exactly what happened to me last night! I did manage to collest names and phone numbers and am in contact with both my Ips and my credit card. I think I will add the State Attorney General to this list. Keep spreading the word! Thank you