Comments on: Fake Support, And Now Fake Product Support http://www.welivesecurity.com/2012/03/15/fake-support-and-now-fake-product-support/ News, Views, and Insight from the ESET Security Community Mon, 03 Feb 2014 08:49:00 +0000 hourly 1 http://wordpress.org/?v=3.7 By: David Harley http://www.welivesecurity.com/2012/03/15/fake-support-and-now-fake-product-support/#comment-723 Sun, 01 Apr 2012 10:38:47 +0000 http://blog.eset.com/?p=11993#comment-723 Hi, Belinda. This is a crime across international borders: a police force in the US or the UK can’t just take and verify a complaint, trace a phone number, and arrest scammers in Gurgaon or Kolkata, any more than they can in the Ukraine or Moscow. There has been some successful cooperation in shutting down some scammer web sites, but a more permanent fix isn’t possible without a level of international cooperation that doesn’t seem to be there yet. I think it’s sensible to think about learning more: people are going to have to have to be more alert to the ways in which these scams work, rather than relying on law enforcement to stamp it out. At any rate, for a while yet. Hold that thought: I’ll try to get back with a new article on the topic in the next few days that will focus on recognizing the scam.

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By: Belinda Flynn http://www.welivesecurity.com/2012/03/15/fake-support-and-now-fake-product-support/#comment-722 Sun, 01 Apr 2012 03:56:21 +0000 http://blog.eset.com/?p=11993#comment-722 Glad you brought this up. Got quite a lot of questions about this Computer scam and I've encountered several complaints posted at Callercenter already. I'm wondering, how is this scam able to conitnue? Can't the authorities do something against these scammers like tracing the call faster and catching them? Or maybe, trace who the culrptis is with the phone number used?
I guess I'm a little late in learning about such schemes and I'd like to know more to avoid falling for it.

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By: David Harley http://www.welivesecurity.com/2012/03/15/fake-support-and-now-fake-product-support/#comment-721 Thu, 15 Mar 2012 16:26:07 +0000 http://blog.eset.com/?p=11993#comment-721 Thanks, Pavel. We’re not really censoring your link: URLs are automatically stripped from comments as an anti-comment-spam measure. As indicated in our updated blog post, the Avast! response is at https://blog.avast.com/2012/03/15/iyogi-support-service-removed/

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By: Pavel http://www.welivesecurity.com/2012/03/15/fake-support-and-now-fake-product-support/#comment-720 Thu, 15 Mar 2012 14:36:05 +0000 http://blog.eset.com/?p=11993#comment-720 David,
here is the avast! official repsonse:

 

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