Comments on: Support Scams On The Rise (2) http://www.welivesecurity.com/2010/08/06/support-scams-on-the-rise-2/ News, Views, and Insight from the ESET Security Community Mon, 03 Feb 2014 08:49:00 +0000 hourly 1 http://wordpress.org/?v=3.7 By: David Harley http://www.welivesecurity.com/2010/08/06/support-scams-on-the-rise-2/#comment-2391 Tue, 09 Oct 2012 14:55:20 +0000 http://blog.eset.com/?p=4748#comment-2391 We have heard of similar claims by sites – including this one – believed to be scammers that someone else is misusing their web site or telephone numbers. See http://blog.eset.com/2010/06/23/marketing-misusing-esets-name. I’m not convinced…

It’s probable that some (at least) of these companies are to some extent honouring the services they claim to offer, but are also using unethical and even fraudulent cold-calling in order to expand their customer-base. There is, for example, the case of iYogi, which seems to have been providing legitimate customer support for one of our competitors (the company in question no longer uses them), but is also accused of having used cold-calling scam techniques.

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By: Carolyn B http://www.welivesecurity.com/2010/08/06/support-scams-on-the-rise-2/#comment-2390 Fri, 05 Oct 2012 17:27:56 +0000 http://blog.eset.com/?p=4748#comment-2390 I have had one year of great service,but I cannot reach them via phone nor email.  1-888-408-6651 is the number listed and on their website. The site is still up but the phone has a recording stating,the number is not available at this time.  During one session,the company tech did tell me they have had problems with another company stating to be them and something to do with Microsoft also.  I just want my two years of service I have coming and /or an explanation of why I can't reach them.  I do not know where to try and came across your web-site.
C Bertram
Eugene, Oregon

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