Comments on: Marketing Misusing ESET’s Name http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/ News, Views, and Insight from the ESET Security Community Mon, 03 Feb 2014 08:49:00 +0000 hourly 1 http://wordpress.org/?v=3.7 By: Toney Baldino http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/#comment-2308 Sun, 29 May 2011 15:23:37 +0000 http://www.eset.com/blog/?p=4330#comment-2308 I am going to go ahead and save this article for my sis for a study project for class. This is a beautiful web page by the way. Where did you find the template for this website?

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By: Randy Abrams http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/#comment-2307 Wed, 08 Dec 2010 18:10:24 +0000 http://www.eset.com/blog/?p=4330#comment-2307 And the good news is that Angie got her refund!!!

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By: David Harley http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/#comment-2306 Fri, 26 Nov 2010 11:20:22 +0000 http://www.eset.com/blog/?p=4330#comment-2306 Thanks, Angie. Waiting for your follow-up: hope you get a result!

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By: Angie Dominic http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/#comment-2305 Wed, 24 Nov 2010 20:39:43 +0000 http://www.eset.com/blog/?p=4330#comment-2305 Hi i received a call from support one care on 21st nov 2010 and by coincidence i was having problems with my computer and had contacted a computer repair man who had arranged to visit later that day. This company said they will repair my system and showed me a load of red errors on my system. They were so believable i fell for it and paid them £79 which they said would cover me for a year. I left them working on my computer from their end which they said would take about half an hour and rang to cancel my computer engineer. As soon as i told him (his name is Tim) about support one care he said to disconnect my computer which i did. Tim explained they were a scam company and that they would do more harm than good and he said to ignore the phone calls that he said would follow shortly. Sure enough within 10 mins the calls started but i let them all go to my answerphone until Tim arrived. He answered and told them exactly what he thought of them.
Tim took our computer overnight to clean it and advised me to email support one care for a refund which their email promised. Today they phoned doing their level best to get me to agree to allow them to continue what they started. My partner had answered the phone and told him i am mentally disabled (true i have ADD!) and when he refused to let up i told him i didnt want this conversation as it was confusing me – i said i just want my money back.I then passed the phone to my partner and the man told him i will get my money back in the next 7 days. I just hope he was telling the truth for a change and that i’ll be able to follow this with a message to say my money was refunded. Only time will tell! Angie

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By: Wendy http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/#comment-2304 Fri, 13 Aug 2010 12:33:10 +0000 http://www.eset.com/blog/?p=4330#comment-2304 I was contacted by a guy called Matt (clearly Indian so why I thought he was English I will never now) who was from Support one care.  He said they were Microsoft Windows approved support in the UK.  He said we had a problem with our PC, had spoken to his technician and needed control of my PC to solve it.  When I asked for him to email me with the detail or tell me over the phone he wouldn't.  I said that if it was free then it wouldn't hurt to do that.  He got very angry when I challenged him, then said he hadn't said about supporting Microsoft, and said I would be sorry when my PC crashed and I wouldn't be able to sort it – so don't blame him.
 
Obviously trying to get onto my PC to install something.  Unfortunately, my husband had taken a call earlier in the week so thought they were legit so asked them to phone back once I was there.  Other people though, wouldn't be so lucky – this is so nasty.  I really hope they don't get away with this any more.

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By: David Harley http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/#comment-2303 Fri, 09 Jul 2010 14:18:27 +0000 http://www.eset.com/blog/?p=4330#comment-2303 It’s not possible for me to tell you what the scammers have installed on your system: it may be a cracked copy of legitimate software (possibly ours), nothing at all, or something actively malicious. There are a couple of things you can do, though.

(1) Contact the police: they may not take direct action, but the more reports they receive of this type of fraud, the likelier they are to do something.

(2) Look for a good local PC support specialist. Yes, it’ll add to the cost, but if it sets your mother’s mind at rest, it will be worth it. However, make sure her data is backed up before any drastic action such as reformatting is taken.

(3) If the scammer claimed to be installing an ESET product, it may be that ESET UK can help you.

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By: mandy simpson http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/#comment-2302 Fri, 09 Jul 2010 12:13:29 +0000 http://www.eset.com/blog/?p=4330#comment-2302 my mother was contacted by the company listed above yesterday and not knowing much about pc's etc, she thought they were connected to BT (shes having broadband connected and thought it was all to do with that) they had remote access to her pc for 3 hours told her everything is now sorted on it and charged her £79. she is now worried to death as i've just read the above. can they get back into her pc etc. Help advice please

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By: David Harley http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/#comment-2301 Sun, 27 Jun 2010 15:47:24 +0000 http://www.eset.com/blog/?p=4330#comment-2301 Thanks. This certainly seems to be that family. Good to see Castlecops guys still on the job.

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By: PCBruiser http://www.welivesecurity.com/2010/06/23/marketing-misusing-esets-name/#comment-2300 Sat, 26 Jun 2010 15:51:13 +0000 http://www.eset.com/blog/?p=4330#comment-2300 Hi,

I’m one of the Admins at SpywareHammer, a web site devoted to helping PC owners with infected systems. Our completely volunteer services are absolutely free, and most of us came from CastleCops when it closed down.

This scam sounds like an identical one we have been tracking for some months called FixOnClick. for more information. It sounds exactly like the same group. If you Google FixOnClick, there is what sounds like an earlier version of the same scam, also from India, called SupportOnClick. I thik it changes names when the UK authorities get wind of what they are doing, and they move on with the same scam, but different name.

If we can be of any further help, particularly in analyzing what the scammers put on systems, please free to contact us.

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