A Virus Unplugged Your Hard Drive

I recently came across a few videos on YouTube where TV stations did undercover investigations for computer repair work. It is amazing how often a non-existent virus gets blamed for problems.

If you ever need computer repair work done and you are not real tech savvy, it pays to get referrals  and if the cost is high or data may be at risk, a second or third opinion may be in order.

Here are links to a few of the videos I watched
http://www.youtube.com/watch?v=WaZFGD0WJc0
http://www.youtube.com/watch?v=vZq4UnkgZQI
http://www.youtube.com/watch?v=nmNrm9vHBHs

Do note, that the very small sampling of businesses is not statistically significant to extrapolate how major or minor the problem really is. Although the GeekSquad gets beat up pretty bad here, most of the Geeks are honest people.

Randy Abrams
Director of Technical Education

Author ESET Research, ESET

  • Paul

    It is true that while Geek Squad does get some bad publicity we do try our best to be honest and help our customers.  And we also do our homework and frequently read your blog :-)

  • Yer Wheless

    Thank you for information! Very useful. My computer was recently infected by virus. I have tried several applications to get rid of it, but no luck. :( At the end I found expert blog about rootkits and guys running this blog were able to help me with the problem. They have removed rootkit from my computer in 30 minutes!

  • Charles Jeter

    Thanks Paul – most of us started with technical support in our personal career backgrounds and we have a sympathetic spot for what all techs have to deal with. Good luck out there. :)

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